Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Caerphilly | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Caerphilly collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Caerphilly is a GPhC registered online pharmacy weight loss clinic serving patients in Caerphilly, UK. We act as the data controller for all personal information collected through our services. Our registration number with the General Pharmaceutical Council is 9012511.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and other relevant clinical details provided during consultations
Payment information: Billing details processed securely through our payment provider
Usage data: Information about how you interact with our website, including IP address and browser type

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and protection.

3. How We Use Your Data

We use your personal information for the following purposes:

To assess your suitability for weight loss treatments and provide clinical consultations
To dispense and deliver prescription or over-the-counter weight loss medications (delivery is typically 1 working day once approved by our pharmacist)
To communicate with you regarding your orders, treatment, or account
To maintain accurate clinical records as required by pharmacy regulations
To comply with legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website experience

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, protection of vital interests, and explicit consent for processing special category health data.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Help us understand visitor behaviour to improve our services
Functional cookies: Remember your preferences to provide a better experience

You can control and manage cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only in the following circumstances:

Healthcare providers: With GPs or other clinicians involved in your care, where clinically necessary
Delivery partners: Name and address details shared with courier services solely for the purpose of fulfilling your order
Payment processors: Securely processed by our third-party payment provider who are bound by strict data protection obligations
Regulatory authorities: Where required by law, including the GPhC, NHS, or law enforcement agencies

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Financial records are retained for 6 years. After these periods, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to ensure ongoing security standards are maintained.

8. Your Data Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or object to certain processing activities, or ask us to provide your data in a portable format. To exercise any of these rights, please contact us using the details below. If you have concerns about how your data is handled, you have the right to raise a complaint with the relevant supervisory authority.

9. Contact Us

For any privacy or data-related enquiries, please contact us. We aim to respond to all data-related requests within 48 hours.

Pharmacy Weight Loss Caerphilly
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009